FAQ

What is BTC Cash Pay?

 

BTC Cash pay is a web platform where user can register its deals/Needs like Freelancer, Sale of any old and precious Item like Old Watch, drawings etc. BTC Cash pay acts as a mediator. We secure your Upfront Payments. We never release payout until the payer the satisfied. It also has Integrated Wallet System, so the user can easily pay and receive funds.

 

Some Other Features are:

  • make money transfers between users;
  • accept payments in on behalf of various business projects on the Internet;
  • make regular payments on the Internet;
  • stake Digital Coins in a secure electronic account and receive interest;
  • pay for goods and services in various online stores;
  • store your assets in cryptocurrency with no risks and no need to set up an additional wallet;
  • Off Market Deals, Register your deals and get your desired price;
  • borrow and lend funds on your own terms



What are BTC Cash Pay supported currencies?
Each user account is a multicurrency one. It is subdivided into 4 different currency accounts:

  • USD (United States Dollar)
  • EUR (Euro)
  • GBP (Pound Sterling)
  • AED (UAE Dirham)



How do I become a User of BTC Cash Pay?
To become a customer of BTC Cash Pay, you need to register your Account and submit your details, Don’t Worry your details are never shared.


2. Registration and login

How do I register an Account?

If you want to register your BTC Cash Pay Account you need to click on the “Sign Up” link at the top of the home page, and follow these steps:

 

1-      Write your First, Middle and the Last Name Separately,

2-      Write your Email Address (Your E-mail Address would be your Log-in ID),

3-      Select your Preferred Withdrawal Wallet, We allow withdrawal through Paypal, Payoneer, Perfect Money, Skrill and BTC, select any of the above available wallets and write their receiving details.

4-      Write your Password ( We Never know your Password, Its Encrypted and secured, you must click on eye link to review your password before submitting the registration form)

5-      Verify your E-mail Id, your will find the link on your registered mail id.

6-      Click on Verify link and login to your account again and submit KYC Form accordingly,

7-      Upload KYC Documents as asked and submit your KYC Form.

Accepted Documents

 

Passport Front Page for Photo Identity Proof or any other National ID for example Driving License / PAN Card / Student ID Card

 

Address Page of the Passport or any other National ID like ADHAR Card / Utility Bill (Not more than 3 months old)

 

Selfie (Please don’t upload your old Image, Only Live Selfie is acceptable with a good image quality)

 

 

What is GOLD, Elite and Elite Merchant Account?

There are four Types of Account is available with BTC Cash Pay.

 

1-    Beginner:

 

Deals:                              10 per Month

Transaction Limit:              $1000 per Month

Withdrawal Limit:               $1000 per Month

BTCCP Products:              Not Allowed to Purchase

Coin Staking:                    Allowed

 

2-    GOLD:

 

Deals:                              100 per Month

Transaction Limit:              $100,000 per Month

Withdrawal Limit:               $100,000 per Month

BTCCP Products:              Allowed to Purchase

Coin Staking:                    Allowed

Interest on Stake:              1.5 x (x is interest offered on staking of particular digital coins)

 

3-    Elite:

 

Deals:                              Unlimited

Transaction Limit:              Unlimited

Withdrawal Limit:               Unlimited

BTCCP Products:              Allowed to Purchase

Coin Staking:                    Allowed

Interest on Stake:              2.5x (x is interest offered on staking of particular digital coins)

 

4-    Elite Merchant:

 

Deals:                              Unlimited

Transaction Limit:              Unlimited

Withdrawal Limit:               Unlimited

BTCCP Products:              Allowed to Purchase

Coin Staking:                    Allowed

Interest on Stake:              3x (x is interest offered on staking of particular digital coins)

 

 

Why do I see an error during registration?

This may occur if our website server is under maintenance. Please try a few hours later. It is also possible that your IP address is blacklisted by our DDOS protection system. Try to change your outgoing IP address, or contact our customer support.

Why didn’t I receive my account activation e-mail?

It is possible that you have entered a wrong e-mail address during registration, or your spam filters blocked an automatically generated message sent by our system. Check your Spam folder; the message will probably be delivered in a few hours. Otherwise please register again using another e-mail address.

What should I do if the system does not accept the password or the password is lost?

You need to send your BTC Cash Pay account number and a scanned copy of a document proving your identity. After comparing this information with the data you submitted at registration, A Reset password link will be emailed to the email address provided during registration.

Can I have multiple accounts?
No, only one account can be registered with the same KYC Documents.

What safety measures shall I take when logging into my account?

First of all, make sure that the address bar of your browser displays the proper URL: https://btccashpay.com If possible, try to use a virtual keyboard as it will protect you from potential identity theft by spyware. Please remember that to log into your account, you only need to use your username and password. In some cases, we may ask you to confirm your identity by entering a code sent to your email. We never ask you for your email address and password. If you see any requests of such kind, it means you are on a phishing site – leave it! Please make sure that your antivirus is up-to-date and your computer is virus/malware free.


3. My account

 

How can I Change My BTC Cash Pay Account Settings?

You may go to ‘view profile’ page to update your details like login email and password, change your mobile Number or address (Our legal team may ask you for additional documents to approve this change)

4. Internal transfer

What account number should I use to receive money?
To transfer funds, you need to use your account number, NOT the ID number or mail id, which is your login. To find out your account number please login to your account. You will see your account numbers within “View Profile” section. You should choose the appropriate account based on the currency used: "USD" - for US dollars, "EUR" - for Euros, "GBP" - for Pound Sterling, and "AED" - for UAE Dirham.


Can I get my payment back for any Purchased Deal?
No, you cannot. All payments made within the system are final and irreversible. We secure your upfront, we never release your payment before your confirmation, But after receiving Confirmation from customers end we cannot reverse the transaction.

How can I know what fee I need to pay for my internal transfer?
Internal Transfer means BTC Cash pay Account to BTC Cash Pay Account is free.

Why does the recipient not see my internal transfer in his/her account?
It is possible that your transfer was regarded as suspicious by our intelligent antifraud monitoring system and was forwarded for manual processing. This process is a bit longer than the automatic transfer. If your transfer is delayed for a few hours, please do not worry. After your payment is verified and confirmed as legal, the money will be credited to the payee`s account.



5. Exchange

 

Why do I need to exchange one currency into another?
Given that currency markets are highly volatile and currency rates change rapidly during the day, currency exchange may become very profitable. By exchanging one currency into another, you can make money or protect your savings.

How do I know if I gained or lost by exchanging currency?
The analytical service of BTC Cash Pay allows you to know whether you get profit or loss from your currency exchange transaction. To check the results, go to the “Exchange Analytics” section by clicking the link at the bottom of the screen in the “Exchange” section. Here you can see analytics on each exchange transaction.

How can I disable notifications?
To make changes, go to “Settings” and click “Notifications”.


6. Deposit

FAQ on deposits via any Crypto Wallet


How do I make a deposit via Bitcoin?

You can Fund your Wallet via Integrated UTRUST Payment Gateway, all you need to go to ‘deposit’ section and select Utrust, fill the amount to be deposited and make payment through any crypto wallet. This will take upto 15 minutes to reflect the added fund to your BTC Cash Pay Account.

What is the fee for deposits via Bitcoin or any other crypto?
There is no fee for deposits via Bitcoin or any other crypto.

How much time do I have to transfer funds to a Bitcoin address?
UTRUST Gateway allows only 15 minutes to make one or more payments in Bitcoin to cover the amount specified in your deposit application.

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